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Returns Details

Returns


Introduction

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances. Please note we can not accept any returned items without their original tags.

This returns policy applies to customers all our customer world wide.

This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Protection (Distance Selling) Regulations 2000).


Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 14 days following the date of delivery of the product
  • The returned product is unused, in its original packaging, with any labels still attached,
  • and otherwise in a condition enabling us to sell the product as new
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.

Returns procedure

European & International Returns – Not including PayPal (see below for free PayPal returns)

Log into your Illusive London account, go to order history and click on the relevant order number left hand side. 


On the right side of the order you will see a return tick box, tick the box and select the reason for return. 


Click continue. 


You will receive an e-mail to confirm your return.


Return the package along with a copy of your invoice to us at the address below:

DBS Clothing Limited

Unit 8A Plaxton Park

Cayton Low Road

Scarborough

North Yorkshire

United Kingdom

YO11 3BQ

Please retain the proof of postage from the courier you use. 


Royal Mail: At Illusive London we now offer free returns for the UK via Royal Mail


Log into your Illusive London account, go to order history and click on the relevant order number left hand side. 

On the right side of the order you will see a return tick box, tick the box and select the reason for return. 

Click continue.


 

You will receive an e-mail to confirm your return.


Click on the hyperlink on the return email from Illusive London to access the free returns portal. 


https://www.royalmail.com/track-my-return/create/2332


Follow the step by step guide to fill in the returns form on the royal mail portal.


Send the package back to us via royal mail


Please retain the proof of postage form the post office.


Illusive London do not accept responsibility for any missing returns packages. 

 

Free PayPal Returns: 

Only to purchases made directly through PayPal are eligible for free returns via PayPal.


Log into your Illusive London account, go to order history and click on the relevant order number left hand side. 


On the right side of the order you will see a return tick box, tick the box and select the reason for return. 

Click continue. 


You will receive an e-mail to confirm your return.


You will need to return the parcel the below address and pay for the postage.

DBS Clothing Limited

Unit 8A Plaxton Park

Cayton Low Road

Scarborough

North Yorkshire

United Kingdom

YO11 3BQ

 

Please retain the proof of postage from the courier you use – this is needed as proof so you can request your return through PayPal.


Log into your PayPal account and click the ‘Request return shipping refund’ link enabling you to fill out a refund request. You will need to provide your posting receipts to the PayPal Return Shipping on Us service.


The balance for the postage will then be refunded by PayPal – subject to their approval process – you will need to upload the receipt for the return to the PayPal portal. Please note that Illusive London will not refund the postage for any Return requests which have been rejected by PayPal.


PayPal Returns FAQ

Does the purchase have to be made through Paypal.

Yes. Only to purchases made directly through PayPal are eligible for free returns.


 How do I Activate my free returns?

On the PayPal homepage select Benefits form the top banner – From here click activate returns on me. From here you will be able to request your refund by uploading the receipt for the return


How long do I have to request a refund from PayPal?

You have 30 days from the date the return is sent back to the seller to request a refund.


 How do I request a refund?

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