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Delivery Info

INTRODUCTION

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

 Delivery Methods

We will deliver to the following countries and territories: Worldwide. If the address for delivery of your order is a UK mainland address, then you will be able to select Standard Delivery, 1st class or special delivery from the following delivery methods. If the address for delivery of your order is not a UK mainland address, then you will be able to select Worldwide Shipping only.

 

.    Standard Delivery

    1st Class Delivery 

    Next Day Delivery

    Worldwide Shipping

 

Delivery Periods

This table indicates the typical delivery periods for the different delivery methods. Delivery method Typical delivery period Standard delivery dispatched within 3-5 working days, these periods run from the close of business on that day. If you place your order after 3pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

Delivery charges

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT. Delivery method Charges:

Delivery Method       Charges

Standard delivery      £3.50 2nd class Royal Mail 2-5 working days, after dispatch.

1st Class delivery     £3.95 1 First Class Delivery (Orders delivered within 1 - 2 Working days following Dispatch)

Next Day Delivery        £4.95 (Next working day excludes weekends and bank holidays) Mon-Thurs up until 3pm. Orders after 3pm will be processed on next working day.

World Wide Shipping  £5.00

Saturday: £7.50 Saturday Delivery (Order before 3pm Friday)

Sunday:  £7.50 Sunday (Order before 3pm Friday) 

Receipt and Signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

Additional deliveries and collection

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.

 

Delivery Problems

If you experience any problems with a delivery, please contact us by email to mail@Illusivelondon.com or through our website at http://www.illusivelondon.com . If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • You provided the wrong address for delivery.
  • There is a mistake in the address for delivery that was provided.
  • The address for delivery is not reasonably accessible.
  • The address for delivery cannot safely be accessed.
  • Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Customer Services; Email; Mail@IllusiveLondon.com Telephone; 01723 861447